Right of withdrawal

This page explains how to exercise a right of withdrawal regarding an AtyKids subscription, and provides a model form to copy. It complements the General subscription and use terms (section 8).

1. Who is concerned

If you are a consumer residing in the European Union, meaning an individual purchasing for purposes outside their professional activity, you have 14 days from the conclusion of the contract to withdraw without giving a reason. Statutory rules on calculating or extending this period remain applicable. Mandatory rights in other countries are also preserved. A Pro order made for professional purposes does not automatically carry this consumer right, without prejudice to applicable mandatory rights.

AtyKids is a digital service (online software accessed through an account), not a simple downloadable file.

2. What we do not ask you to waive

AtyKids asks for no waiver of your right of withdrawal on your subscription: not at payment time, and not on this page. Nor do we pre-qualify your subscription as digital content excluded from the right of withdrawal. Your mandatory legal rights remain intact.

One exception, and it is limited to a single file. If your annual subscription opens the CANOPY ebook and you choose to receive it before the end of your period, we then ask for two separate agreements: your express request that supply begin right away, and your acknowledgement that you consequently lose your right of withdrawal for that book only. You may decline: once the 14-day period has passed, the book is obtained with no formality of that kind, and it stays reserved for you with no deadline.

3. Withdrawal, cancellation and refund are three different things

• Cancellation: it stops automatic renewal. Your access stays active until the end of the period already paid for, then ends. You can cancel at any time from your account (Stripe portal); this page is not needed for that.
• Withdrawal: a separate legal right, limited in time after you subscribe, described here.
• Commercial refund: apart from mandatory legal rights, the subscription gives no right to an automatic refund of periods already paid for. A goodwill request is reviewed case by case; refunds required by law are not discretionary.

4. How to exercise your right

Use the online form below or send an unambiguous statement to contact@atykids.com. The model form in section 5 is optional. Sending your decision before the withdrawal period expires is sufficient; keep a copy of the declaration and its transmission. We send you an acknowledgement of receipt. The online acknowledgement includes your declaration, its reference and the date and time of receipt in UTC.

Effects of withdrawal

Withdrawal ends the contract concerned. When the right is validly exercised, amounts legally due are reimbursed without undue delay and within 14 days after receipt of your decision, using the same payment method unless you expressly agree to another method without any fees.

For a service started before the end of the withdrawal period, a proportionate amount for service already supplied can only be charged if you expressly requested that early start and received the corresponding statutory information. If these conditions are not met, no amount is due for that performance. Using the service or accepting the Terms does not, by itself, amount to such an express request.

Receipt of your online declaration does not depend on signing in or prior verification of your eligibility. Processing the declaration does not automatically charge, refund or delete an account. Statutory deadlines and refunds still apply.

5. Model withdrawal form

Copy this into your email. Fill in only what you know: the "reference" and "subscription date" fields are optional.

The model form may also be sent on paper to the contact address published in the Legal notice. A signature is required only for a paper submission. A postal address may be added if needed to identify you; it is not needed to use the online form.

To Levis Global LLC (contact@atykids.com):

I hereby give notice of my withdrawal regarding my AtyKids subscription.

• Full name:
• AtyKids account email:
• Subscription or order reference (if known):
• Subscription date (if known):
• Postal address (for a paper submission):
• Date of this request:

Do not attach any unnecessary information. We need no child's name, no diagnosis, no medical information and no reason: withdrawal does not have to be justified.

6. Publisher

The service is published by Levis Global LLC. Full details (address, entity number) are in the Legal notice. How we process your data: Privacy policy.

7. Contact

For any question: contact@atykids.com.

French reference rules: L. 221-18 à L. 221-28 ; D. 221-5.