Frequently asked questions
The questions we get asked most.
Short answers, and a link to the page that goes further when the subject deserves it.
Understanding AtyKids
What is AtyKids?
A web application for the adults who support a child: parents at home, professionals at work. Choose the personal space, with free Resources and Premium for The 6 Assistants, The AtyKids Experts, ATLAS and The Studio, or AtyKids Pro to work with families and your team. AtyKids is non-medical: it helps you understand, prepare and act; it never decides for you.
Who is AtyKids for?
The adult who acts. Families, and professionals who work with children: teachers, support staff, educators. See AtyKids for professionals.
Is it medical?
No. AtyKids makes no diagnosis, runs no clinical test, gives no medical opinion and replaces neither a doctor, nor a therapist, nor a teacher, nor an administration. It is a practical support for the adult.
Personal and Pro access
Can I use AtyKids for free?
Yes. The AtyKids Resources are open without a subscription: they are real tools, not a trial, a preview or a limited demo. They include AtyKids SAFE, Visual timer, Visual sound meter, Choice wheel, Text reader, Guides, Glossary, and more tools. See the Guides and the Glossary.
What does Premium include?
The 6 Assistants, The AtyKids Experts, ATLAS and The Studio. Explore practical uses and examples to see how they can help in everyday life. Free Resources remain available. Prices and terms are on the pricing page.
Is there an offer for schools or organizations?
AtyKids Pro is a paid offer for professional use, separate from personal Premium. Each person uses their own account. Use the Pro calculator to choose professional access and Premium family accounts to fund. For specific institutional or network requirements, write to us from the contact page to discuss access suited to your context and audience.
Assistants, Experts, ATLAS and Studio
What is the difference between the Assistants and the Experts?
The 6 Assistants are for everyday situations, when the question comes up now. The Experts are for a specialized question that needs more context: Rights & procedures · Home education & learning · Documents and paperwork. The Experts are not a seventh and an eighth assistant: they have no first name and no character. See the Assistants and the Experts.
What does ATLAS do?
It helps you find professionals, services, schemes and resources near you. Appearing in ATLAS is not a recommendation by AtyKids, and no position in the results can be bought. See ATLAS.
What does the Studio do?
It creates the support that is missing, in six forms: visual sequence, First / Then, checklist, choice board, routine and cue card. See the Studio.
Can a child use AtyKids alone?
The Assistants and the Experts are designed for the adult who supports the child. A child does not use them alone. The supports and Resources you prepare with AtyKids can of course be used with the child: that is the point.
Continuity and sharing
Can I reuse information instead of writing it again?
Yes. My reference notes lets you keep information you have reviewed: strengths, communication, what helps and current priorities. Choose what to reuse for a new appointment or document, then copy or print your preparation. It does not automatically complete or submit an official form.
How do I start working with a professional?
In “With my professionals”, the family creates a shared space and invites someone using their AtyKids professional link. The professional accepts in “Shared spaces”, using their own account and active Pro access. Funding a family account does not grant access to the family’s information. A next step on your dashboard and a three-step guide to get started. Pause and pick up again when you are ready.
What are the shared plan and quick updates for?
One priority, one small action for each person and an optional date to talk again: the professional can suggest a plan, and the family chooses whether to accept it or keep the current plan. In that plan, either person can share an optional update: “This helps”, “Needs adjusting” or “Not possible this week”. No long message is needed. Spot unread messages you have received with the counter. Other updates are shown separately. Open the shared feed to read them.
How can we prepare for our next appointment?
Open the shared space, then “Prepare our next appointment”. A private draft brings together the chosen plan and shared updates. Review it, edit it, copy it or print it. Nothing is sent automatically: you decide whether to share it afterwards. Private conversations with the assistants stay private. In “Prepare”, gather their views with an adult. Every answer is optional. The draft stays private until you review it and choose to share. If you wish, enable a weekly or monthly reminder. It is sent only when updates remain unread, with no names or shared content. Stop at any time.
Can I dictate instead of typing?
A microphone is available in conversations, Camille’s appointment preparation and the Studio. When dictation is available in your browser, it puts your words into the field so you can review and correct them. You decide when to send the message or create the resource.
Sources, limits and territory
Is every AtyKids answer sourced?
No, and that is deliberate. A source documents a fact, a rule, a scheme or a figure that needs an outside authority. A practical pointer (preparing a transition, wording an observation) does not need a fabricated citation. Citing a source never means the institution endorses AtyKids. See Method & references.
Can an AtyKids response be imperfect?
Yes. A response can misread a situation or miss an important detail. Check anything binding (a date, an amount, a deadline or an obligation), open the source when one is offered, and ask a professional when the situation calls for it. See the Trust center.
Does AtyKids work in my country?
Language and jurisdiction are two different things: reading in English does not decide which country's rules apply. Some information depends on a country, a state or a province, and it is labeled as such.
Access and support
Who do I contact if I have a problem?
Human customer support handles the service: account, sign-in, subscription, payment, access, installation and technical issues. It is not for educational, medical, legal or emergency requests. Pick your channel on the contact page.
Can I adjust the display to how I read?
Yes. Theme, light or dark mode, the Luciole reading font, text size, line spacing, letter and word spacing, and animations can all be adjusted, and your choice is remembered. See Accessibility.
Can't find your question?
The contact page shows which channel matches which request.
See the contact page