Subscription and Terms of Use

These Terms govern the use of AtyKids, its personal space and its paid subscription. They complement the Legal notice and the Privacy Policy.

1. Purpose

AtyKids provides adults with tools designed to help them support children in everyday life. These terms define the framework within which those tools may be used.

2. A tool for adults

• AtyKids is a tool intended for adults.
• AtyKids's conversational spaces are meant for the adult who supports the child and are not designed to be used by a child alone.
• The adult remains responsible for how they use the tool and for the decisions they make.

3. A non-medical framework

• AtyKids makes no diagnosis.
• AtyKids gives no medical advice.
• AtyKids does not replace professionals.
• The adult keeps the decision: AtyKids may suggest, organize or rephrase, never decide in their place.

AtyKids is in no way a substitute for the advice, diagnosis, or follow-up of a health, education, or social-care professional.

4. Your account

Access to the personal space requires an account. You are responsible for keeping your credentials confidential and for the activity carried out from your account. Let us know of any unauthorized use.

5. Free and Premium features

AtyKids offers free resources available without an account (the Guides, the Glossary and AtyKids SAFE), free features available with an account, without payment, and Premium features available through a paid subscription. The scope of each tier is shown on the Pricing page and in your personal space.

A family may also receive Premium access funded by an organization after accepting an invitation. Funding does not create a personal subscription payable by the family and gives the organization no access to its private content. The terms specific to a Pro license appear in clause 6 bis.

6. Subscription, billing and renewal

• The subscription is offered on a monthly or annual basis. The prices in effect are those shown on the Pricing page and on the subscription screen at the time of purchase. The total payable, any applicable taxes and the currency are shown before payment is confirmed.
• Prices in euros, US dollars, and Canadian dollars are independent commercial prices (not a currency conversion). Payment is charged in the currency actually selected and confirmed at checkout.
• Premium plans do not include an automatically available free trial when subscribing. The annual plan is simply a lower recurring annual price than twelve monthly payments ("2 months free" is a commercial comparison, not a genuinely free month or a trial).
• AtyKids may, however, at its discretion, occasionally grant selected users temporary complimentary access to some or all Premium features, including for discovery, partnership, evaluation, or specific promotional purposes. Such access is not a paid subscription, does not result in automatic charges, and does not create a right to renewal or to receive another complimentary access period. When that access expires or is revoked under the conditions of the program concerned, the account returns to the access level otherwise applicable, unless the user has separately purchased a Premium plan.
• Billing is charged in advance for the upcoming period (the month for monthly, the year for annual).
• The subscription renews automatically at each term (month to month for monthly, year to year for annual) until it is cancelled.
• Payments are handled by our provider Stripe. Your card details do not pass through our servers.

6 bis. AtyKids Pro specific terms

Pro terms version: 2026-10-16

These specific terms apply to the organization purchasing AtyKids Pro and supplement these general terms. Funded family accounts remain personal accounts used by adults.

A license for your organization

The plan includes the number of professional seats and funded Premium family accounts selected at checkout. Each person uses their own account and credentials. The license does not allow multiple professionals to share one account. It provides access to preparation and coordination tools in the Pro workspace; it is not a diagnostic device or a substitute for professionals’ work.

Price and billing period confirmed before payment

The calculator shows an estimate before taxes in the selected currency: EUR, USD or CAD. These are independent commercial price lists. The order summary and payment page specify quantities, currency, billing interval, applicable taxes and total. No mandatory service fee is added to the advertised pre-tax amount. Stripe bills in advance. Access is activated after payment is confirmed, within the limits of the purchased plan.

Monthly or annual, with automatic renewal

The monthly plan covers one month and renews monthly. The annual plan is paid in one installment, covers twelve months and renews annually. For the same configuration and currency, the annual price equals ten monthly payments, compared with twelve monthly payments. This is a price reduction of approximately 16.7%, with no trial period or separate free month of access. The price and total of your own order take precedence over examples.

Funded families without an automatic second subscription

The organization reserves a place by creating an invitation for the family account’s email address. The invited person accepts it with their own confirmed account. A pending invitation reserves a place until it is accepted, canceled or expires. An account with a personal subscription or other active funding does not automatically receive a second paid access. No personal subscription is automatically canceled or transferred. Contact AtyKids to arrange a particular funding transition. Benefits reserved for an individual Premium subscription are not automatically created by the Pro license.

Funding and sharing are separate choices

Funding an account grants no access to the family’s private conversations, documents or personal notes. The family separately chooses what information to share and with whom. The professional’s preparation conversations also remain private. A proposal or visual support is reviewed before sharing. Removing funded access deletes neither the family’s account nor its data. A document already copied, printed or downloaded cannot be erased from its recipient’s device by withdrawing a share.

Managing and ending the plan

The organization’s owner can find invoices, manage the payment method and stop renewal in the billing portal. Stopping renewal takes effect at the end of the period already paid. A failed payment, refund, dispute or security measure may interrupt the affected access according to payment status and these terms. Professional access and funded family access depend on an active license; the family does not become personally liable for the organization’s subscription. Data is retained according to the privacy policy and the account holder’s deletion choices. Contact AtyKids to change plan capacity, billing interval or currency: using the calculator alone does not modify the subscription or apply an additional charge. Applicable mandatory rights remain preserved.

Acceptance specific to the Pro order

Before continuing to payment, the purchaser confirms they are acting for the organization and accepts this version of the Pro specific terms and the stated renewal. The accepted version, date, responsible account and order configuration are recorded. This acceptance does not change families’ communication preferences or sharing choices.

7. Cancelling a personal subscription

You may cancel your subscription at any time from your personal space (Stripe management portal). Cancellation stops the automatic renewal: it takes effect at the end of the period already paid (on the expiry date shown in the portal, according to your monthly or annual billing period). Your access to Premium features remains active until that date, then ends, unless a mandatory legal provision requires otherwise. Self-service account deletion requires, among other conditions, that the subscription has completely ended. This account-management rule does not limit your personal-data rights: you can submit a request under the Privacy Policy.

Where French law applies, mandatory rules on automatic renewal and cancellation remain applicable, including to consumers and qualifying non-professional legal persons. For a renewable fixed-term contract, a dedicated notice about non-renewal must be sent within the statutory period of one to three months before the non-renewal deadline. Without a compliant notice, you may end the contract free of charge after renewal, with the statutory refund of advance payments. Online cancellation must be confirmed on a durable medium stating its effective date and consequences. If the portal is unavailable, or to exercise a distinct statutory right, contact contact@atykids.com.

French statutory provisions on renewal and cancellation

The French Consumer Code provisions are reproduced below in their official French wording, as required by Article L. 215-4. Their practical effect is explained in English above.

Article L. 215-1

Pour les contrats de prestations de services conclus pour une durée déterminée avec une clause de reconduction tacite, le professionnel prestataire de services informe le consommateur par écrit, par lettre nominative ou courrier électronique dédiés, au plus tôt trois mois et au plus tard un mois avant le terme de la période autorisant le rejet de la reconduction, de la possibilité de ne pas reconduire le contrat qu'il a conclu avec une clause de reconduction tacite. Cette information, délivrée dans des termes clairs et compréhensibles, mentionne, dans un encadré apparent, la date limite de non-reconduction.

Lorsque cette information ne lui a pas été adressée conformément aux dispositions du premier alinéa, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la date de reconduction.

Les avances effectuées après la dernière date de reconduction ou, s'agissant des contrats à durée indéterminée, après la date de transformation du contrat initial à durée déterminée, sont dans ce cas remboursées dans un délai de trente jours à compter de la date de résiliation, déduction faite des sommes correspondant, jusqu'à celle-ci, à l'exécution du contrat.

Les dispositions du présent article s'appliquent sans préjudice de celles qui soumettent légalement certains contrats à des règles particulières en ce qui concerne l'information du consommateur.

Par exception au premier alinéa du présent article, pour les contrats de fourniture de service de télévision au sens de l'article 2 de la loi n° 86-1067 du 30 septembre 1986 relative à la liberté de communication et pour les contrats de fourniture de services de médias audiovisuels à la demande, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la première reconduction, dès lors qu'il change de domicile ou que son foyer fiscal évolue.

Article L. 215-1-1

Lorsqu'un contrat a été conclu par voie électronique ou a été conclu par un autre moyen et que le professionnel, au jour de la résiliation par le consommateur, offre au consommateur la possibilité de conclure des contrats par voie électronique, la résiliation est rendue possible selon cette modalité.

A cet effet, le professionnel met à la disposition du consommateur une fonctionnalité gratuite permettant d'accomplir, par voie électronique, la notification et les démarches nécessaires à la résiliation du contrat. Lorsque le consommateur notifie la résiliation du contrat, le professionnel lui confirme la réception de la notification et l'informe, sur un support durable et dans des délais raisonnables, de la date à laquelle le contrat prend fin et des effets de la résiliation.

Un décret fixe notamment les modalités techniques de nature à garantir une identification du consommateur et un accès facile, direct et permanent à la fonctionnalité mentionnée au deuxième alinéa, telles que ses modalités de présentation et d'utilisation. Il détermine les informations devant être fournies par le consommateur.

Article L. 215-2

Les dispositions du présent chapitre, à l'exception de l'article L. 215-1-1, ne sont pas applicables aux exploitants des services d'eau potable et d'assainissement.

Article L. 215-3

Les dispositions du présent chapitre sont également applicables aux contrats conclus entre des professionnels et des non-professionnels.

Article L. 241-3

Lorsque le professionnel n'a pas procédé au remboursement dans les conditions prévues à l'article L. 215-1, les sommes dues sont productives d'intérêts au taux légal.

8. Right of withdrawal (EU consumers)

If you are a consumer residing in the European Union, you have a 14-day right of withdrawal from the conclusion of the contract, without giving a reason. Statutory rules on calculating or extending this period remain applicable. AtyKids is an online digital service (software), not a mere downloadable file. The steps and a model form are on the Right of withdrawal page. For any question, contact contact@atykids.com.

8a. The complimentary CANOPY ebook

An eligible first annual subscription opens the right to one CANOPY ebook, offered by SLOWO. It is digital content not supplied on a tangible medium: a file, not access to the AtyKids service.

You choose your book and its language from your account, with no deadline. Two options are then open to you:

• Receive it immediately. If your withdrawal period is still running, we ask for two separate, not pre-ticked agreements: your express request that supply begin before the end of that period, and your acknowledgement that you will consequently lose your right of withdrawal for that book. We then send you confirmation by email.
• Wait. You are never required to give those agreements. Once the 14-day period has passed, your book is chosen and downloaded with no formality of that kind. Your right to choose the book stays open, with no expiry; this does not extend the withdrawal period.

This rule concerns the book only. It carries no waiver of the right of withdrawal attached to your Premium subscription, nor of any of your other rights. In particular, your statutory guarantees and your remedies where content is defective or not as described remain intact.

If your first annual subscription is refunded in full before you have confirmed your choice, the right to the book ends with it.

9. Refunds

Apart from applicable mandatory legal rights (including the right of withdrawal above where relevant), the subscription does not give rise to an automatic refund of periods already paid. A request for a goodwill refund is reviewed case by case. Refunds required by law, including for withdrawal or lack of conformity, do not depend on a discretionary commercial decision.

9 bis. Statutory consumer guarantees

Levis Global LLC remains responsible for the applicable statutory guarantees. To exercise them, contact contact@atykids.com with the service or book concerned and the defect observed, without unnecessary sensitive information. The box below describes the guarantees when French consumer law applies. Mandatory protections in your country of residence remain preserved.

For an AtyKids subscription supplied continuously, the statutory conformity guarantee covers the entire contractual supply period: one month for a monthly plan or twelve months for an annual plan, followed by every renewed period. During this period, consumers establish the existence of the defect without having to prove when it arose. All updates needed to maintain conformity are supplied throughout this period.

For the CANOPY ebook, supplied on a one-off basis, the statutory conformity guarantee covers defects existing on supply and appearing within two years of supply. During the first year, consumers establish only the existence of the defect without having to prove when it arose. Updates needed to maintain conformity are supplied for the period consumers may reasonably expect.

The guarantee entitles consumers to have the content or service brought into conformity without undue delay after their request, free of charge and without significant inconvenience.

Consumers may keep the content or service with a price reduction, or terminate the contract with reimbursement in return for ceasing its use, if the trader refuses to remedy the defect, delays doing so without justification, imposes costs, causes significant inconvenience, or the defect persists despite an attempted remedy. A sufficiently serious defect allows an immediate price reduction or termination without first requesting a remedy. A minor defect allows termination only if the contract does not require payment of a price.

Any period of unavailability for restoring conformity suspends the remaining guarantee until conforming content or service is supplied again. When a service supplied over a period is terminated, reimbursement covers the non-conforming period and the prepaid supply period still outstanding, under statutory rules. Amounts due are reimbursed without undue delay and within fourteen days after notice of the price reduction or termination, using the same payment method unless expressly agreed otherwise, without fees.

These rights arise from Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code. Bad-faith obstruction of the guarantee may incur a civil fine of up to EUR 300,000 or 10% of average annual turnover under Article L. 242-18-1.

The latent-defects guarantee under Articles 1641 to 1649 of the French Civil Code also applies: it may be exercised within two years of discovering the defect and allows a price reduction while keeping the content or service, or a full refund in return for giving it up.

Official texts: digital-content and digital-service guarantees, and statutory models for one-off and continuous supply. L. 224-25-12 à L. 224-25-26 ; D. 211-3 ; D. 211-4.

10. Fair use, security and availability

Access to conversational and creation features is subject to reasonable measures for security, availability and the prevention of abusive or abnormally intensive use. These measures are intended to protect normal service operation for all users.

You agree in particular not to:

• misuse or disrupt the service, or attempt to compromise its security;
• carry out mass automated extraction of content (scraping, bots) or unintended automated use;
• share your account or credentials beyond your personal use.

We aim to provide reasonable availability, subject to maintenance and technical contingencies. In the event of a justified security breach or abuse, access may be suspended proportionately.

11. No guarantee of outcome

AtyKids is a tool to help with daily life. It guarantees no outcome regarding a child. The adult keeps the decision and remains responsible for their choices. AtyKids does not replace health, education or medico-social professionals (see section 3).

These usage precautions, the absence of a guaranteed outcome for a child and maintenance work do not exclude our supply and conformity obligations or your statutory remedies.

12. Intellectual property

The content, the AtyKids name and logo, the structure and the code of the service are protected (see the Legal notice). You keep your rights to the content you enter, and grant us the technical permissions strictly necessary to display it and provide the service.

13. Personal data

The processing of your data is described in the Privacy Policy. AtyKids applies strict data minimization and requests only the information necessary for your chosen use. Use a pseudonym for a child and avoid direct identifiers and detailed medical information in free-text fields. A pseudonym or account of a situation may still be personal data; the applicable rules are explained in the Privacy Policy.

14. Acceptance

When you first use the personal workspace, you accept these Terms and separately confirm that you have read the Privacy Policy. Acceptance of the Terms is never implied. Reading the policy is not blanket consent to optional processing; choices about cookies, marketing communications and sharing remain separate.

15. Changes to these terms

These terms may change. The update date shown at the top of the page prevails. A new version may require a new acceptance from you before you continue using the personal space.

16. Publisher and applicable law

The service publisher (Levis Global LLC) and the applicable law are specified in the Legal notice. The mandatory consumer-protection provisions of your country of residence remain applicable.

17. Contact

For any question about these terms: contact@atykids.com.